This is a worked-through example showing the use of the analytic hierarchy process (AHP) in a practical decision situation.
See Analytic hierarchy process#Practical examples for context for this example.
Video Analytic hierarchy process - car example
Overview
Teachers and users of the AHP know that the best way to understand it is to work through an example. The example below shows how a broad range of considerations can be managed through use of the analytic hierarchy process.
The decision at hand requires a reasonably complex hierarchy to describe. It involves factors from the tangible and precisely measurable (purchase price, passenger capacity, cargo capacity), through the tangible but difficult to measure (maintenance costs, fuel costs, resale value) to the intangible and totally subjective (style).
In the end, there is a clear decision whose development can be seen, traced, and understood by all concerned.
Maps Analytic hierarchy process - car example
A practical example: choosing an automobile
In an AHP hierarchy for a family buying a vehicle, the goal might be to choose the best car for the Jones family. The family might decide to consider cost, safety, style, and capacity as the criteria for making their decision. They might subdivide the cost criterion into purchase price, fuel costs, maintenance costs, and resale value. They might separate Capacity into cargo capacity and passenger capacity. The family, which for personal reasons always buys Hondas, might decide to consider as alternatives the Accord Sedan, Accord Hybrid Sedan, Pilot SUV, CR-V SUV, Element SUV, and Odyssey Minivan.
Constructing the hierarchy
The Jones' hierarchy could be diagrammed as shown below:
As they build their hierarchy, the Joneses should investigate the values or measurements of the different elements that make it up. If there are published safety ratings, for example, or manufacturer's specs for cargo capacity, they should be gathered as part of the process. This information will be needed later, when the criteria and alternatives are evaluated.
Note that the measurements for some criteria, such as purchase price, can be stated with absolute certainty. Others, such as resale value, must be estimated, so must be stated with somewhat less confidence. Still others, such as style, are really in the eye of the beholder and are hard to state quantitatively at all. The AHP can accommodate all these types of criteria, even when they are present in a single problem.
Also note that the structure of the vehicle-buying hierarchy might be different for other families (ones who don't limit themselves to Hondas, or who care nothing about style, or who drive less than 5,000 miles (8,000 km) a year, etc.). It would definitely be different for a 25-year-old playboy who doesn't care how much his cars cost, knows he will never wreck one, and is intensely interested in speed, handling, and the numerous aspects of style.
Pairwise comparing the criteria with respect to the goal
To incorporate their judgments about the various elements in the hierarchy, decision makers compare the elements two by two. How they are compared will be shown later on. Right now, let's see which items are compared. Our example will begin with the four criteria in the second row of the hierarchy, though we could begin elsewhere if we wanted to. The criteria will be compared as to how important they are to the decision makers, with respect to the goal.
Each pair of items in this row will be compared; there are a total of six pairs (cost/safety, cost/style, cost/capacity, safety/style, safety/capacity, and style/capacity). You can use the diagram below to see these pairs more clearly.
In the next row, there is a group of four subcriteria under the cost criterion, and a group of two subcriteria under the capacity criterion.
In the Cost subgroup, each pair of subcriteria will be compared regarding their importance with respect to the Cost criterion. (As always, their importance is judged by the decision makers.) Once again, there are six pairs to compare (Purchase Price/Fuel Costs, Purchase Price/Maintenance Costs, Purchase Price/Resale Value, Fuel Costs/Maintenance Costs, Fuel Costs/Resale Value, and Maintenance Costs/Resale Value).
In the Capacity subgroup, there is only one pair of subcriteria. They are compared as to how important they are with respect to the Capacity criterion.
Things change a bit when we get to the alternatives row. Here, the cars in each group of alternatives are compared pair-by-pair with respect to the covering criterion of the group, which is the node directly above them in the hierarchy. What we are doing here is evaluating the models under consideration with respect to Purchase Price, then with respect to fuel costs, then maintenance costs, resale value, safety, style, cargo capacity, and passenger capacity. Because there are six cars in the group of alternatives, there will be fifteen comparisons for each of the eight covering criteria.
When the pairwise comparisons are as numerous as those in our example, specialized AHP software can help in making them quickly and efficiently. We will assume that the Jones family has access to such software, and that it allows the opinions of various family members to be combined into an overall opinion for the group.
The family's first pairwise comparison is cost vs. safety. They need to decide which of these is more important in choosing the best car for them all. This can be a difficult decision. On the one hand, "You can't put a price on safety. Nothing is more important than the life of a family member." But on the other hand, the family has a limited amount of money to spend, no member has ever had a major accident, and Hondas are known as very safe cars. In spite of the difficulty in comparing money to potential injury or death, the Jones family needs to determine its judgment about cost vs. safety in the car they are about to buy. They have to say which criterion is more important to them in reaching their goal, and how much more important it is (to them) than the other one. In making this judgment, they should remember that since the AHP is a flexible process, they can change their judgment later on.
You can imagine that there might be heated family discussion about cost vs. safety. It is the nature of the AHP to promote focused discussions about difficult aspects of the decisions to which it is applied. Such discussions encourage the communication of differences, which in turn encourages cooperation, compromise, and agreement among the members of the group.
Let's say that the family decides that in this case, cost is moderately more important to them than safety. The software requires them to express this judgment by entering a number. They can use this table to determine it; in this case they would enter a 3 in favor of cost:
Continuing our example, let's say they make the following judgments about all the comparisons of criteria, entering them into the software as numbers gotten from the table: as stated, cost is moderately important (3) over safety; also, cost is very strongly important (7) over style, and is moderately important (3) over capacity. Safety is extremely more important (9) than style, and of equal importance (1) to capacity. Capacity is very strongly important (7) over style.
We could show those judgments in a table like this:
The AHP software uses mathematical calculations to convert these judgments to priorities for each of the four criteria. The details of the calculations are beyond the scope of this article, but are readily available elsewhere. The software also calculates a consistency ratio that expresses the internal consistency of the judgments that have been entered.
In this case the judgments showed acceptable consistency, and the software used the family's inputs to assign these new priorities to the criteria:
You can duplicate this analysis at this online demonstration site; use the Line by Line Method by clicking its button, and don't forget to enter a negative number if the Criterion on the left is less important than the one on the right. If you are having trouble, click here for help. IMPORTANT: The demo site is designed for convenience, not accuracy. The priorities it returns may differ somewhat from those returned by rigorous AHP calculations. Nevertheless, it is useful in showing the mechanics of the pairwise comparison process. Once you are comfortable with the demo, you can experiment by entering your own judgments for the criteria in question. If your judgments are different from those of the Jones family, your priorities will possibly be quite different from theirs.
Look again at the above diagram and note that the Subcriteria still show their default priorities. This is because the decision makers haven't entered any judgments about them. So next on the family's agenda is to pairwise compare the four Subcriteria under Cost, then the two Subcriteria under Capacity. They will compare them following the same pattern as they did for the Criteria.
We could imagine the result of their comparisons yielding the priorities shown here:
At this point, all the comparisons for Criteria and Subcriteria have been made, and the AHP software has derived the local priorities for each group at each level. One more step can be made here. We know how much the priority of each Criterion contributes to the priority of the Goal. Since we also know how much the priority of each Subcriterion contributes to the priority of its parent, we (and the AHP software) can calculate the global priority of each Subcriterion. That will show us the priority of each Subcriterion with respect to the Goal. The global priorities throughout the hierarchy will add up to 1.000, like this:
Based on the judgments entered by the family, the AHP has derived the priorities for the factors against which each of the six cars will be compared. They are shown, from highest to lowest, in the table below. Notice that Cost and Capacity will not be evaluated directly, but that each of their Subcriteria will be evaluated on its own:
The next step is to evaluate each of the cars with respect to these factors. In the technical language of AHP, we will pairwise compare the alternatives with respect to their covering criteria.
Pairwise comparing the Alternatives with respect to the Criteria
The family can evaluate alternatives against their covering criteria in any order they choose. In this case, they choose the order of decreasing priority of the covering criteria. That means Purchase Price first.
Purchase price
The family has established a budget of $25,000 for buying the new car, but they are willing to consider alternatives whose price exceeds their budget. To refresh your mind, here are the six cars they are considering--in AHP terminology, the six alternatives--along with their purchase prices:
Knowing that they will have a lot of pairwise comparisons to make, the family prepared this worksheet to help them. It shows comparative information about the price and budget status of each pair of cars:
Now, what do they do?
First they might compare the purchase price of the Accord Sedan to that of the Accord Hybrid. If they stick purely to arithmetic, they could say that the Sedan is favored by 1.5, since the Hybrid's price is about 1.5 times that of the Sedan, and a lower price is better. They could follow that pattern through all 15 of the comparisons, and it would give a mathematically consistent set of comparisons.
But merely entering the numbers wouldn't take into account things like the $25,000 budget, or the value to the family of saving, say, $5,000 vs. $1,000 on a purchase. Things like that can be highly important in making decisions, and their importance can vary greatly with the situation and the people involved. Some families might never want to exceed their budget. Others might be willing to exceed it by a few dollars or a few percent, but very unwilling to go further. Still others might not care much if they spend double their budget on the car. Because the AHP allows decision makers to enter their judgments about the data, rather than just the data themselves, it can deal with all these situations and more.
Let's say that the Jones family is willing to exceed their budget by up to $1,000, but anything more is unacceptable. They "never say never," however--budget-busting cars will score as low as possible on purchase price, but won't be removed from the list of alternatives. And for cars priced under budget, a $1,000 difference in price doesn't matter much to the Joneses, but a $5,000 difference is strongly important, and a $10,000 difference is extreme. They might enter the following intensities into the AHP software (throughout this example, the judgments of decision makers are shaded in green):
You can follow the family's thinking by looking at the rationale for each judgment. Whenever a car that is under budget is compared with one that is over budget by more than $1,000, the former is extremely preferred. For cars under budget, a $1,000 less expensive car is slightly preferred, a $5,000 one is strongly preferred, and a $6,000 one is even more strongly preferred. When both cars are well over budget (comparison #6), they are equally preferred, which is to say they are equally undesirable. Because budget status and absolute price difference are enough to make each comparison, the ratio of prices never enters into the judgments.
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Purchase Price:
The local priorities show how much the purchase price of each model contributes to the subcriterion of Purchase Price. The global priorities show how much the purchase price of each model contributes to the overall goal of choosing the best car for the Jones family.
Safety
Comparing the alternatives on the basis of Safety is much less objective than comparing them on Purchase Price. Purchase prices are measured in dollars and can be determined to the penny. People can easily agree on the meaning of a $20,360 purchase price, and can rationally compare it to all the other prices, using methods and calculations that are understood and accepted by all.
But "safety" eludes our efforts even to define it in an objective way. Not only that, but the objective measurements of safety are limited and not readily comparable from car to car.
The government conducts objective crash tests, but they are incomplete measures of the "safety" of a given car. Also, the crash tests only compare the members of a single class of cars, such as Midsize Cars or Minivans. Is a midsize car with 100% 5-star safety ratings equally as safe as a minivan with the same ratings? It's not exactly clear. And when evaluating minivans that have 5-star ratings in all categories but one, who can say if the one with four stars for "Frontal Impact, Driver's Side" is safer than the one whose four stars are in "Side Impact, Rear Occupant?" There's really no way to tell.
In spite of these difficulties, the AHP provides a rational way to evaluate the relative safety of different cars.
Let's assume that the Jones family has researched the Safety of the six Hondas they are considering. They will have found that all of them are among the safest cars on the road. All six are "Top Safety Picks" of the IIHS safety standards organization. All of them do very well in the crash testing programs of the National Highway Traffic Safety Administration. But there are differences between them, and the family wants to factor the differences into their decision. "Your car can never be too safe."
The worksheet below includes the data that the family has decided to evaluate. They believe that a heavier car is a safer car, so they've documented the curb weights of their alternatives. They have investigated the results of government crash tests, and they've summarized the results on the worksheet:
The family will consider everything in the worksheet as they compare their alternatives. They are not safety experts, but they can apply their life experience to making decisions about the safety ratings. They all feel safer when driving a car that is significantly heavier than another one. One family member has seen two gruesome rollover accidents, and is terrified of a vehicle rolling over with her inside. She insists that the family car has the highest possible Rollover Rating.
Here are the weights that the Jones family enters for the alternatives regarding Safety (throughout this example, orange shading is used for judgments where A is favored; yellow shading is used for B):
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Safety:
The local priorities show how much the safety of each model contributes to the Criterion of Safety. The global priorities show how much the Safety of each model contributes to the overall goal of choosing the best car for the Jones family.
Passenger capacity
This characteristic is easy to evaluate. The alternatives can carry either four or five or eight passengers. Here are the figures:
The family has decided that four is barely enough, five is perfect for their needs, and eight is just a little bit better than five. Here are their judgments:
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Passenger Capacity:
The local priorities show how much the passenger capacity of each model contributes to the Subcriterion of Passenger Capacity. The global priorities show how much the passenger capacity of each model contributes to the overall goal of choosing the best car for the Jones family.
Fuel costs
After careful consideration, the Jones family believes that no matter which car they buy, they will drive it the same number of miles per year. In other words, there is nothing about any of the alternatives, including the price of fuel or the car's fuel consumption per mile, that would cause it to be driven more or fewer miles than any other alternative. They also believe that the government MPG rating is an accurate basis on which to compare the fuel consumption of the cars. Here is a worksheet showing the government MPG ratings of the Jones family alternatives:
They believe, therefore, that the fuel cost of any alternative vs. any other depends exclusively on the MPG ratings of the two cars. So the pairwise judgments they enter for any two cars will be inversely proportional to their MPG ratings. In other words, if car A has exactly twice the MPG rating of car B, the Fuel Cost for car B will be exactly twice that of car A. This table shows the judgments they will enter for all the comparisons:
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Fuel Cost:
The local priorities show how much the fuel cost of each model contributes to the subcriterion of Fuel Costs. The global priorities show how much the fuel cost of each model contributes to the overall goal of choosing the best car for the Jones family.
Resale value
When the family researched Resale Value, they learned that lending institutions keep statistics on the market value of different models after various time periods. These estimated "residual values" are used for leasing, and are typically based on a limit of 12,000 miles (19,000 km) driven per year. Actual residual values depend on the condition of the car, and can vary with market conditions.
The Joneses are going to buy their car, not lease it, and they expect to drive it more than 12,000 miles per year, but they agree among themselves that the leasing figures are a good basis on which to compare the alternatives under consideration. Their bank gave them this table showing the residual value of each alternative after four years and 48,000 miles (77,000 km):
As they look at the table of residual values, they see that the residual value of a CR-V is 25% higher than that of a Pilot (0.55 is 125% of 0.44). They reason that such a greatly higher residual value is an indication of a better or more desirable car, so they want to place a premium on cars with relatively high residual value. After some thought and discussion, they decide that, when comparing residual values, they want to look at the higher one as a percentage of the lower, and assign their intensities on that basis. Where one model has a residual value that is less than 105% of another, they consider the residual values as equal for all practical purposes. Where one model has a residual value that is 125% of the residual value of another, they consider the former model as quite strongly more important, desirable, valuable, etc., as indicated by its much higher resale value. With a bit more thought and discussion, they decide to make their judgments on this basis:
They realize that not every family would do it this way, but this way seems best for them. This table shows the judgments they will enter for their Resale Value comparisons:
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Resale Value:
The local priorities show how much the resale value of each model contributes to the Subcriterion of Resale Value. The global priorities show how much the resale value of each model contributes to the overall goal of choosing the best car for the Jones family.
Maintenance costs
The Jones family researched maintenance costs for the cars under consideration, but they didn't find any hard figures. The closest they got was Consumer Reports magazine, which publishes 17 separate maintenance ratings for every car on the market. Their Hondas ranked very well, with all ratings "Much Better Than Average," except for a few on the Pilot and Odyssey. The Pilot got "Better Than Average" for its audio system and the user rating, and "Average" for body integrity. The Odyssey got "Better Than Average" for body hardware and power equipment, and "Average" for brakes, body integrity, and user rating.
The Joneses also asked their favorite mechanic to evaluate the maintenance costs for their six cars. Using tire prices and mileage estimates, he came up with figures for tire costs over 60,000 miles (97,000 km) of driving. He didn't have figures for brake costs, but he said they'd be about twice as much for the SUVs and minivans as they would for the sedans. He also cautioned them that the battery in the Accord Hybrid was an expensive repair item, and that the engine placement on the Odyssey made it a more expensive car to work on.
The family created this worksheet to keep track of all their information about maintenance costs:
Even though every column on the worksheet contains a different type of information, the Joneses can use it to make reasonable, rational judgments about Maintenance Costs. Here are the judgments they will enter:
When the judgments shown above are entered, the AHP software returns the following priorities for the six alternatives with respect to Maintenance Costs:
The local priorities show how much the projected maintenance cost of each model contributes to the subcriterion of Maintenance Costs. The global priorities show how much the maintenance cost of each model contributes to the overall goal of choosing the best car for the Jones family.
Style
The family decided that Style is important to them, but how can they determine the "style" of each of the six alternatives? "Style" is a pretty subjective concept--it can truly be said that "style is in the eye of the beholder." Yet through the method of pairwise comparison, the AHP gives the Jones family a way to evaluate the "style" of the cars they are considering.
Honda's web site provides photos of each of the alternatives. It also has videos, commercials, rotatable 360° views, color chips, and more, all available to help family members evaluate the Style of each car. The family can compare their alternatives two-by-two on Style, using the tools on the web site to help them make their judgments. They did just that, and here is the record of their judgments:
When the judgments shown above are entered, the AHP software returns the following local priorities for the six alternatives with respect to Style:
The local priorities show how much the style of each model contributes to the Style Criterion. The global priorities show how much the Style of each model contributes to the overall goal of choosing the best car for the Jones family.
Cargo capacity
The Cargo Capacity of each alternative, measured in cubic feet, is listed in the manufacturer's specifications for each vehicle. The Joneses don't really know how it is calculated, but they trust that it's a good indication of how much cargo can be packed into a vehicle. This worksheet shows the cargo capacities of the Jones' alternatives:
Cargo capacities for the alternatives vary from 14 to 148 cubic feet (4.2 m3). If they wanted to, the Jones family could enter these capacities directly into the AHP software. But that would mean that, when considering Cargo Capacity, a car with 148 cu ft (4.2 m3). of it would be over ten times as desirable as one with only 14. Given the car's use as a family vehicle, that doesn't seem quite right. So the family looks at the available capacities and determines that a 14 cu ft (0.40 m3). trunk is perfectly fine for their needs, that something about five times larger is slightly better, and that something about ten times larger is moderately so. These judgments correspond to values of 1, 2, and 3 on the AHP's Fundamental Scale.
Here are the judgments they would enter into the AHP software:
When the judgments shown above are entered, the AHP software returns the following local priorities for the six alternatives with respect to Cargo Capacity:
The local priorities show how much the cargo capacity of each model contributes to the subcriterion of Cargo Capacity. The global priorities show how much the cargo capacity of each model contributes to the overall goal of choosing the best car for the Jones family.
Making the decision
In the end, the AHP software arranges and totals the global priorities for each of the alternatives. Their grand total is 1.000, which is identical to the priority of the goal. Each alternative has a global priority corresponding to its "fit" to all the family's judgments about all those aspects of Cost, Safety, Style and Capacity. Here is a summary of the global priorities of the alternatives:
The Odyssey Minivan, with a global priority of 0.220, is the alternative that contributes the most to the goal of choosing the best car for the Jones family. The Accord Sedan is a close second, with a priority of 0.213. The other models have considerably less priority than those two. In descending order, they are CR-V SUV, Accord Hybrid, Element SUV, and Pilot SUV.
The Analytic Hierarchy Process has shown the Joneses that the Odyssey Minivan best satisfies all their criteria and judgments, followed closely by the Accord Sedan. The other alternatives fall significantly short of meeting their criteria. The family's next step is up to them. They might just go out and buy an Odyssey, or they might use the AHP or other means to refine their decision between the Odyssey and the Accord Sedan.
References
External links
- R ahp package - The R open source ahp package provides an implementation of this example.
Source of the article : Wikipedia
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